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Service Request Processing Time
Category: Service Requests & Case Management Audience: Clients, Customer Support, AI Agents, Internal Staff Last Updated: July 8, 2026 Purpose This article outlines the standard processing timeframe for Service Requests submitted to Crisis JK ...
What is a retainer fee?
A retainer fee covers the apartment search, admin fee, and managing fee.
Free Trial Time Frame
Trial Period Length Duration: The free trial period is available for 14 days starting from the date of sign-up. During this time, customers can access limited WIYDBIZ services, including eviction appeals and basic relocation assistance. Service ...
My application was denied. What do I do now?
Though we offer a high rate of being approved, there are some situations that we don't prepare for. So we encourage all applicants to be completely honest on applications so that we can foresee most issues, in some cases, there are unique situations ...
Submitting a Help Desk Ticket Does Not Automatically Create a Client Portal Account
Category: Client Portal & Help Desk Audience: Clients, Customer Support, AI Agents Last Updated: July 8, 2026 Purpose This article explains the difference between submitting a Help Desk ticket and having access to the Crisis JK Solutions Client ...